Frequently Asked Questions( reclaimed wood art, handmade wood creations )

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Processing Time

Once you have placed your order with us, you will receive an email with details on the fulfillment process and an estimated ship date. Once your order ships,a tracking number to check for the latest updates.

Shipping time 1-4 business days.The shipping estimates listed on our website are approximately when an item will leave the warehouse.For white glove deliveries, please allow extra time for your orders to be transferred to a premium delivery agent. 

 Please make sure not to miss your delivery appointment; you will incur  additional delivery fees such as re-delivery, storage charges and/or  return shipping costs. Any additional charges accrued with the delivery  company will be transferred to the customer. 

 We use specialized third party companies to deliver your products to you  as efficiently as possible. In rare cases they might experience a few  complications or communication issues. The problem is most likely due to  failed updates to their tracking system, or there is a mix up at one of  their distribution centers.

You may contact us and a customer service representative can look into this for you by calling 

Changing your delivery address is easy. Contact us and we will update your details. If you order is scheduled for shipping, changing your delivery address is not usually possible, and you may be charged for an address change

 Once your order has shipped and you have received your shipment  confirmation email, the carrier will reach out to you to schedule  delivery to your home! Please refer to your tracking number to check for  the latest status for your delivery or if the carrier requires any  documentation to be filed.